Guarantees
Materials.
~ Our Pressure treated products all carry a 5-year anti-rot guarantee. This means if they are damaged by rot or insect attack in the next 5 years, we will replace the timber free of charge. (To qualify for the guarantee the timber must be treated again before the end of the second year and again before the end of the 4th year.)
~ Our other dip treated timber carries a 2-year guarantee, if attacked by rot or insect infestation in the first two years we will replace free of charge. (The only cost covered by this guarantee is the cost of replacement of the defective timber. Consequential expenses incurred as a result of the replacing of the timber are excluded. Labour for example.)
~ Posts Savers carry a 25-year manufacturer anti-rot guarantee to any posts they are installed on. If the posts fail due to rot in that time, please come back to us and we can claim for a new post though the post saver company. (The only cost covered by this guarantee is the cost of replacement of the defective timber. Consequential expenses incurred as a result of the replacing of the timber are excluded. Labour for example.)
~ Concrete products carry a 5-year anti-rot guarantee, this means if they are damaged by rot or insect attack in the next 5 years, we will replace the timber free of charge. (The only cost covered by this guarantee is the cost of replacement of the defective timber. Consequential expenses incurred as a result of the replacing of the timber are excluded. Labour for example.)
~ Our Steel and Composite products carry a 25-year anti-rot guarantee. If they fail due to rot or insect infestation in this time, we will replace free of charge. (The only cost covered by this guarantee is the cost of replacement of the defective timber. Consequential expenses incurred as a result of the replacing of the timber are excluded. Labour for example.)
Please note things that are not covered by the anti-rot guarantee.
-
Materials damaged by any cause other than rot or insect attack is not guaranteed.
-
Timber that has not been treated with a preservative after two years.
-
Timber that has been painted with anything other than a preservative.
-
The only cost covered by this guarantee is the cost of replacement of the defective timber. Consequential expenses incurred as a result of the replacing of the timber are excluded. Labour for example.
-
Extreme weather or anything else that has caused the timber to be in abnormal conditions is excluded. (An example of this is if your garden was to flood and the timber was then sat in water for a period of time, this is not a normal condition.)
Gates.
Gates made of Timber, Composite, or UPVC plastic have movement in different weather conditions. This means when we leave your gate works perfectly, but if it rains or becomes very hot or cold there can be movement. We will come out once for free to adjust this. The change in temperature is the most usually cause and once is usually enough. If you want your gates adjusted more than once, we charge a flat fee of £50.00. Just give us a call to book this in.
Installation.
Our workmanship carries a 1-year guarantee. Just call us and we will arrange to come and assess what the problem is and get it resolved. We would always say give us a call even if it is after a year. whilst not under guarantee, we will always give a preferential price to an existing customer.
Disclaimer:
We hope you love your new fence. Timber is a natural material, swelling, shrinking, twisting and colour variations, resulting from the inherent physical properties and peculiarities of wood as a natural material are completely normal. Branches and/or knots; knot holes which have occurred due to variations in weather and temperature, small drying splits or cracks; and/or any resin pockets that are within the timber are all something that can happen, particularly in very warm weather. If this happens and you feel it has affected the structure or overall look of the fence. Please just drop us an email or give us a call and we will pop out and have a look and see what can be done. Our after service is as efficient as our overall service, and we love happy customers.
Garden Buildings
Planning Disclaimer:
We cannot advise on whether you would require planning permission as there are many different rules and factors that may affect what you are permitted to construct in your garden. If you do need planning, or suspect you might, the first thing to do is contact your local authority. Please remember that it is your responsibility to check whether your circumstances require planning permission or building regulations, you can apply to any local authority in England and Wales through the website www.planningportal.co.uk. This site will also show you the planning permission for outbuildings.
Vehicle Unloading for Garden Buildings
All deliveries are front of house kerbside only. Deliveries will be made to a suitable and secure unloading area that should be made available within six metres of the vehicles parked position. If there is no suitable offloading area the customer will be responsible for transporting the products to a safe storage area. We do not carry products to the rear of properties or through customer’s houses.
Your garden building will be delivered before installation on a day of your choosing.
Bases(cabins):
Cabin bases that are prepared for our cabin fitting teams must be level, flat, square and within a tolerance of no more than 5mm. If bases are not level across the entire span, it may delay the fitting process incurring an additional charge and might lead to an alternative date being booked.
Cabin Access:
Please ensure all access is clear, uninterrupted and if you have a pet, please make sure the garden is clean of faeces. Our fitting team require power to install cabins and we appreciate access to bathroom facilities.
Treatment (sheds):
All our sheds come treated with a light brown solvent-based wood preserving treatment as standard. It has an expected life of 1 year and you will have to retreat the building annually.
Treatment (Cabins):
All our Cabins come untreated as standard. You are required to treat your cabin with a suitable exterior paint or stain designed for outdoor white wood protection. Please follow our procedure below:
-
Your cabin must be treated & painted as soon as possible once it has been fitted.
-
Paint the cabin inside and out with a good quality wood preserver.
-
Next apply a good quality paint or stain with a minimum of two coats to the exterior, ensuring all bare wood is covered.
-
All doors, windows and frames need to be treated ALL OVER (This is to ensure that all bare wood behind all frames is protected and covered These also need to be removed one by one to get to the log ends)
-
Ensure you brush a good amount of paint into all corners, joints and knots to seal the building.
-
A bead of silicone must be applied to the glass at the bottom section of each door and windowpane.
-
For extremely exposed areas please use an external decorator’s caulk on the corners of your building and in larger knots, do this prior to your final coat of paint.
Cancellations
If you purchased a building over the phone or online, you have the legal right to cancel your order up to 14 calendar days after the day on which you placed the order. This excludes items that have been made to order.
Snags
We will cover any fitting or manufacturing faults and adjustments to your building for the first 12 months if we have fitted it, after this period there will be a callout charge of £60.00 +vat. For delivery only buildings we will cover any items that have been damaged on delivery or any manufacturer defects.
Storm & Weather Damage
We are not liable for any adverse weather conditions that may cause damage to your building, this is out of our hands as it is a natural occurrence.